Customer Billing Responsibility

Elevate Your Billing Operations with Precision, Insight & Care

QSS partners with finance leaders to deliver accurate, timely invoicing, actionable analytics and confident revenue control. We bring an experienced team, disciplined governance and a relentless commitment to your success.

Billing Excellence Snapshot

99%+ Accuracy

Our service delivery model blends people, process and technology to transform billing into a strategic advantage.

T+2 DaysInvoice Turnaround
<1%Dispute Rate
24/7Executive Visibility
What We Deliver

End-to-End Customer Billing Services

We serve as an extension of your finance team, combining hands-on execution with analytics that accelerate cash flow and reduce risk.

Invoice Management

Prepare, validate and issue invoices with accuracy. We reconcile billing data against contracts, purchase orders and delivery milestones to eliminate errors before they reach your customers.

  • Contract & PO validation
  • Tax and currency compliance
  • Automated approval workflows

Analytics & Visibility

Transform billing data into executive-ready dashboards. Gain clarity on profitability, volume trends, dispute hotspots and SLA performance in a single source of truth.

  • Billing health dashboards
  • Exception analytics
  • Forecasting & cash insights

Revenue Assurance

Ensure completeness of every invoice cycle. From reconciliation to credit/rebill management, our controls safeguard revenue and accelerate dispute resolution.

  • Completeness checks
  • Dispute mitigation & RCA
  • Credit note turnaround < 2 days
How We Work

A Service Delivery Model Built for Measurable Outcomes

Integrated Expertise

Our finance, accounting and process design specialists have led complex global programs. The same experts designing your roadmap are the ones partnering with you day-to-day.

Collaborative Partnership

We embed within your teams, align with your cadence and ensure rapid response to data requests. Transparent communication keeps stakeholders aligned at every milestone.

Change-Ready Governance

From steering committees to executive sponsors, we establish clear escalation paths, decision rights and review cycles that keep delivery predictable and proactive.

People

Dedicated invoicing SMEs, process leads and executive oversight ensure accountability and continuity.

Process

Documented validation checklists, SLA playbooks and continuous improvement loops drive consistent excellence.

Technology

Secure access to your ERP, analytics accelerators and automation opportunities unlock scalable growth.

Why Quantum Serve

Turning Billing Complexities into Strategic Advantages

We address your most urgent needs while laying the foundation for long-term transformation.

Leadership

Meet the Team Steering Quantum Serve Solutions

Our leaders blend decades of operations excellence with an obsession for elevating client experiences.

Chief Executive Officer

Ashok Srivastav

Ashok shapes the Quantum Serve vision and ensures every engagement delivers measurable value for finance leaders navigating complex billing environments.

Connect on LinkedIn
Chief Technology Officer

Utsav Kattel

Utsav leads our technology strategy, pairing automation opportunities with pragmatic delivery to keep your billing operations adaptive and insight-driven.

Governance

Designed for Clarity, Speed & Accountability

Leadership Alignment

Executive sponsors from both QSS and your organization align priorities, address risks and unlock decisions quickly.

  • Steering committee reviews
  • Quarterly business insights
  • Defined escalation matrix

Operating Rhythm

Weekly working sessions, monthly SLA reviews and quarterly improvement workshops keep progress transparent.

  • Weekly exception reports
  • Monthly SLA dashboards
  • Quarterly innovation reviews

Collaboration Commitments

Rapid access to data, timely approvals and shared accountability ensure the roadmap stays on schedule.

  • Secure remote delivery
  • Cloud-first collaboration
  • Proactive change control
Performance Guardrails

Service Level Commitments

Clear metrics keep teams aligned and focused on the customer experience.

Metric
Definition
Target
Cadence
Billing Accuracy Rate
Invoices issued without error across tax, pricing and contract adherence.
≥ 99%
Monthly
Invoice Timeliness
Turnaround from complete input to customer delivery.
≥ 98% within T+2 days
Monthly
Dispute Rate
Invoices challenged due to billing errors.
≤ 1%
Quarterly
Credit / Rebill Turnaround
Time to issue a corrected invoice after approval.
≤ 2 business days
Per incident
System Reconciliation
Match billed amounts to ERP and contract records.
100% completion
Monthly

Ready to strengthen billing performance?

Let’s discuss how Quantum Serve Solutions can accelerate invoicing, improve analytics and protect your revenue.

Schedule a Discovery Call
Connect with Us

Let's Create Impact Together

Share your priorities and we’ll co-create a roadmap tailored to your finance organization.

Contact Information

Use the form to send us a message and we'll get back to you within 24 hours.

Location: Glastonbury, CT